Privacy Policy
Terms of data protection
Your privacy and the security of your data are of the utmost importance to us, so we wish to share with you the rules we have implemented in our operations. We will not sell your personal data or disclose it in any other way to any unauthorized third party, for any purpose, including for the promotional activities of a third party, except for the purpose of carrying out diagnostic procedures and for the needs of surgical procedures or supplementary medical treatments at other healthcare institutions that are connected with the contracted treatments.
We particularly emphasize that a physician is obliged to keep everything they learn about a patient's state of health confidential, as a medical secret. Medical secrecy covers all information a physician learns about a patient and the patient's personal, family, and social circumstances in the course of practicing their profession.
The physician is obliged to keep accurate, thorough, and dated medical records in accordance with the regulations on healthcare records, capable of providing sufficient information about the patient's state of health and treatment at any time. The physician is obliged to present these records, upon request, to the ministry responsible for health, to state administration bodies in accordance with special regulations, to the Croatian Medical Chamber, or to the judicial authorities.
The physician or the responsible person of a healthcare institution, company, or other legal entity performing healthcare activities is obliged to secure records kept on electronic media against alteration, premature destruction, or unauthorized use. Upon request, the physician is obliged to make available to the patient all medical records relating to the diagnosis and treatment of their illness. The medical records consist of the patient chart with status, the medical history, and photographs.
What data we collect
You voluntarily provide us with personal data (first and last name, contact details, address, personal medical history, family medical history) for the purpose of providing services in the field of aesthetic medicine, in the course of:
- examinations and consultations
- communication with the patient
- treatment and aesthetic procedures
- preparing quotes and invoices
- preparing treatment plans
- keeping patients' health records
- keeping records during procedures
- monitoring patient satisfaction
- follow-up examinations
For the purposes of the processing listed above, we collect the following personal data:
- First and last name
- Address
- Sex
- Date of birth
- Personal identification number (OIB)
- Telephone
- Mobile phone
- Name, address, and telephone number of the next of kin
- Information about past and current health status
- Information about the medical diagnosis/diagnoses (if any)
- Information about treatments and therapies performed
- Photographs before, during, and after the procedure
We collect, process, and store data for treatment purposes on the basis of the law and in accordance with the law.
When you visit our website, we may collect traffic data, location data, and other communication data. More about this in the Cookie Policy.
Who we share data with
Data you provide to us in the course of performing our services may be sent to our data processors for accounting purposes (invoice data), and to the medical institutions we cooperate with (diagnostic laboratories and other institutions). As regards the contracts concluded with our partners, we have made sure that they meet the highest standards of personal data protection.
Google Analytics
Google Analytics is a tool for collecting anonymous data about the users of our websites. It collects data on how often users visit our websites, which pages they visit, at what time they visit them, how long they stay on them, which country they come from, and the like, using cookies and IP addresses. All of the above is tracked for the following purposes:
- to improve the user experience
- to track the performance of marketing campaigns
- to analyze behavior patterns
Use of cookies
Cookies are text files placed on your computer in order to collect standard internet information.
This information is used to track the use of the website and to compile statistical reports on website activity. You can adjust your browser settings so that cookies are not stored. However, in some cases, certain features of our website require cookies and may not work if you choose not to accept them.
Your rights regarding the collection and processing of personal data
- the right to information about the processing of your personal data;
- the right to obtain access to the personal data held about you;
- the right to request the rectification of inaccurate, imprecise, or incomplete personal data;
- the right to request that your personal data be erased when it is no longer needed or if the processing is unlawful;
- the right to object to the processing of your personal data for marketing purposes or on grounds relating to your particular situation;
- the right to request the restriction of the processing of your personal data in specific cases;
- the right to receive your personal data in a machine-readable format and to have it sent to another controller ("data portability");
- the right to request that decisions based on automated processing that concern you or significantly affect you and that are based on your personal data be made by natural persons, not solely by computers. In this case, you also have the right to express your point of view and to contest the decision.
How you can contact us
To exercise your rights, you can contact us by email at info@maletic.eu.